Refund Policy

1. Scope

This policy covers website inquiries, quotations, hardware supply, software licensing (where we act as reseller), and professional services. Final commercial terms in a signed quotation, invoice, or agreement take precedence.

2. Hardware & equipment

Returns of hardware are accepted only if agreed in writing within the return window stated on the quotation or invoice, and only for unused items in original packaging with all accessories and proof of purchase.

Opened, installed, customized, damaged, or special-order / defense-controlled items are generally non-returnable unless required by law or expressly agreed.

Approved returns may incur restocking and shipping costs deducted from any refund.

3. Software & licenses

Third-party software licenses (for example Microsoft) are subject to the publisher’s terms. Once activated or assigned, licenses are typically non-refundable except where the publisher or applicable law requires otherwise.

4. Services & projects

Professional services (installation, consulting, security assessments, custom work) billed for time or milestones already delivered are non-refundable.

If you cancel before work starts, prepaid amounts may be refunded minus any non-recoverable costs already incurred (for example ordered equipment or third-party fees), as confirmed in writing.

5. How to request a refund

Email us from the address associated with your order or inquiry, include invoice/quotation number, reason for the request, and supporting details. We will confirm eligibility and next steps within a reasonable time.

Approved refunds are issued to the original payment method where possible, or by bank transfer as agreed.

6. Warranty vs refund

Manufacturer warranties and RMA processes are separate from refunds. Defective products under warranty are typically repaired or replaced under the vendor’s policy rather than refunded by default.